Shipping & Payment Info

Shipping & Payment Policy

At Wax & Lola, we strive to process and ship your orders as quickly as possible while ensuring a smooth and secure transaction process. Please review our shipping and payment details below.

Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays).

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Rates

We offer a flat-rate shipping option of $6.00 for all domestic orders within the USA. Delivery times vary depending on the shipping method selected at checkout:

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

Express Shipping: 1 business day

Please note that shipping times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

Payment Policy

We accept the following payment methods:

Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

PayPal

Apple Pay & Google Pay

All transactions are secure and encrypted. Your payment details are never stored or shared.

Return & Refund Policy

At Wax & Lola, we want you to love your purchase! If you are not satisfied, we offer returns, exchanges, and refunds under the following conditions:

Returns

Eligibility for Returns

Returns must be initiated within 30 days of receiving your order.

Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

-Gift cards

-Sale items marked as final sale

-Items that have been used, opened, or altered

How to Initiate a Return

1. Email waxandlola@gmail.com with your order number and the reason for the return.

2. We will provide instructions on how to return your item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., wrong item sent).

We recommend using a trackable shipping service to ensure your return is received.

Exchanges

Eligibility for Exchanges

Exchanges must be requested within 30 days of receiving your order.

The item must be unused, in its original packaging, and accompanied by the original receipt.

How to Exchange an Item

1. Email waxandlola@gmail.com with your order number and details of the item you wish to exchange.

2. We will provide instructions on the exchange process.

Exchange Shipping

You are responsible for the shipping costs associated with returning the original item.

We will cover the cost of shipping the new item to you.

Refunds

Eligibility for Refunds

Refunds are available for eligible returns received within 30 days of the purchase date.

The item must be unused, in its original condition, and in the original packaging.

Non-Refundable Items

The following items are non-refundable:

-Gift cards

-Personalized or custom-made items

How to Request a Refund

1. Email waxandlola@gmail.com with your order number and the reason for the return.

2. We will provide instructions on how to return your item if necessary.

Return Shipping for Refunds

Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., wrong item sent).

We recommend using a trackable shipping service or purchasing shipping insurance for items over [Your Return Shipping Cost Limit] to ensure the return is received.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Changes to This Policy

Wax & Lola reserves the right to update or modify our shipping, payment, and return policies at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions about our policies, please contact us at:

📧 Email: waxandlola@gmail.com

Thank you for shopping with Wax & Lola! We appreciate your support!