Shipping, Return, and Exchange Policy for Wax and Lola
Shipping Policy
Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has shipped, along with tracking information.
Shipping Methods
We offer a flat rate shipping option of $6.00 for all domestic orders within the USA. You can expect delivery within the following timeframes:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1 business days
Return Policy
Eligibility for Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of receiving your order. To qualify for a return, items must be:
- Unused and in their original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Sale items marked as final sale
- Items that have been used or opened
How to Initiate a Return
To initiate a return, please send an email to waxandlola@Gmail.com with your order number and the reason for the return. Instructions for returning your item will be provided.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to ensure your return is received.
Exchange Policy
Eligibility for Exchanges
If you would like to exchange an item for a different candle, please contact us within 30 days of receiving your order. The item must be unused, in its original packaging, and accompanied by the original receipt.
How to Exchange
To request an exchange, please waxandlola@gmail.com with your order number and details about the item you wish to exchange. Instructions for the exchange process will be provided.
Exchange Shipping
You will be responsible for the shipping costs associated with returning the original item. However, we will cover the shipping costs for sending you the new item.
Refund Policy
1. Eligibility for Refunds
- Refunds are available for products returned within 30 days of the purchase date.
- To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.
2. Non-Refundable Items
- Certain types of items are non-refundable, including:
- Gift cards
- Personalized or custom items
3. How to Request a Refund
- To initiate a refund, please contact us at waxandlola@gmail.com with your order number and the reason for the return.
- We will provide you with instructions on how to return your item, If necessary.
4. Return Shipping
- Customers are responsible for paying for return shipping costs unless the return is due to our error (e.g., wrong item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [Your Return Shipping Cost Limit] to ensure your return is received.
5. Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (typically 5-10 business days).
6. Changes to This Policy
- We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
7. Contact Us
If you have any questions about our refund policy, please contact us at:
Email: waxandlola@gmail.com
Thank you for shopping with Wax and Lola!